Last updated: December 2025
1. Introduction
RegenInsite ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web analytics service.
This policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the EU General Data Protection Regulation (GDPR).
2. Data Controller
RegenInsite is the data controller responsible for your personal data. If you have any questions about this Privacy Policy, please contact us at:
- Email: privacy@regeninsite.com
3. Information We Collect
3.1 Account Information
When you create an account, we collect:
- Email address
- Name (optional)
- Password (stored securely using industry-standard hashing)
3.2 Analytics Data
For websites using our analytics service, we collect:
- Page URLs visited
- Referrer information
- Browser type and version
- Device type (desktop, mobile, tablet)
- Operating system
- Country (derived from IP address, which is not stored)
- Session duration and page view counts
- UTM campaign parameters
- Custom events (if configured by website owner)
Important: We do not collect or store IP addresses. We do not use cookies for tracking visitors on your websites. We do not collect any personally identifiable information about your website visitors.
3.3 Payment Information
Payment processing is handled by Stripe. We do not store your complete credit card details. Stripe's privacy policy applies to payment data.
4. How We Use Your Information
We use the information we collect to:
- Provide and maintain our service
- Process your transactions
- Send you service-related communications
- Respond to your enquiries and support requests
- Improve our service
- Comply with legal obligations
5. Legal Basis for Processing (GDPR)
We process your personal data under the following legal bases:
- Contract: Processing necessary to provide our services to you
- Legitimate Interests: To improve our service and protect against fraud
- Legal Obligation: To comply with applicable laws
- Consent: Where you have given explicit consent (e.g., marketing communications)
6. Data Retention
We retain your data as follows:
- Account data: Until you delete your account
- Analytics data: According to your subscription plan (30 days to 24 months)
- Billing records: 7 years for tax and legal compliance
7. Data Sharing
We do not sell your personal data. We may share data with:
- Service providers: Such as Stripe for payment processing, and email providers for transactional emails
- Legal authorities: When required by law or to protect our rights
8. International Transfers
Your data may be processed in countries outside the UK/EEA. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK ICO or European Commission.
9. Your Rights
Under UK GDPR and EU GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate personal data
- Erasure: Request deletion of your personal data
- Restriction: Request restriction of processing
- Portability: Receive your data in a portable format
- Object: Object to processing based on legitimate interests
- Withdraw Consent: Where processing is based on consent
To exercise these rights, please contact us at privacy@regeninsite.com.
10. Cookies
We use the following types of cookies:
10.1 Essential Cookies
These are necessary for the website to function and cannot be switched off. They include:
- Session cookies for authentication
- Security cookies
- Cookie consent preferences
10.2 Analytics Cookies
With your consent, we may use analytics cookies to understand how visitors use our website (not your websites). You can manage your preferences via the cookie settings link.
10.3 Your Website Visitors
Our analytics tracking script for your websites does NOT use cookies. This means your website visitors are not tracked across sites and do not need to consent to cookies for our analytics service.
11. Security
We implement appropriate technical and organisational measures to protect your data, including:
- Encryption of data in transit (HTTPS/TLS)
- Secure password hashing
- Regular security assessments
- Access controls and authentication
12. Children's Privacy
Our service is not intended for children under 16. We do not knowingly collect personal data from children under 16.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our service.
14. Complaints
If you have concerns about how we handle your data, you have the right to lodge a complaint with:
- UK: Information Commissioner's Office (ICO) - ico.org.uk
- EU: Your local Data Protection Authority
15. Contact Us
For any questions about this Privacy Policy or our data practices, please contact:
- Email: privacy@regeninsite.com