Terms & Conditions

Last updated: December 2025

1. Introduction

These Terms and Conditions ("Terms") govern your use of the RegenInsite web analytics service ("Service") operated by RegenInsite ("we", "our", "us").

By creating an account or using our Service, you agree to be bound by these Terms. If you do not agree, please do not use our Service.

2. Definitions

• "Service" means the RegenInsite web analytics platform and all related services
• "User" means any person or entity that creates an account
• "Website" means any website that you add to your RegenInsite account for analytics tracking
• "Visitor" means any person who visits your Website
• "Data" means analytics data collected through our Service

3. Account Registration

3.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our Service.

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised access

3.3 Accurate Information

You agree to provide accurate, current, and complete information during registration and to update such information as necessary.

4. Use of Service

4.1 Permitted Use

You may use our Service to:

• Track analytics for websites you own or have authorisation to manage
• View and analyse visitor data
• Set up goals and conversion tracking
• Export your data

4.2 Prohibited Use

You agree NOT to:

• Use the Service for any illegal purpose
• Track websites you do not own or have permission to manage
• Attempt to collect personally identifiable information about visitors without their consent
• Interfere with or disrupt the Service
• Attempt to gain unauthorised access to our systems
• Resell or redistribute the Service without our permission
• Use the Service to send spam or malicious content
• Violate any applicable laws or regulations

5. Subscription Plans

5.1 Free Plan

Our free plan includes limited features and usage quotas as described on our website. Free plans may be modified or discontinued at our discretion.

5.2 Paid Plans

Paid subscription plans are billed monthly or annually as selected. Features and limits are as described on our pricing page.

5.3 Payment

• All fees are in GBP (British Pounds) unless otherwise stated
• Payments are processed securely through Stripe
• Subscriptions renew automatically unless cancelled
• All fees are exclusive of VAT where applicable

5.4 Refunds

We offer a 14-day money-back guarantee for new paid subscriptions. After this period, fees are non-refundable except where required by law.

6. Data and Privacy

6.1 Your Data

You retain ownership of all data collected through our Service for your websites. We process this data on your behalf as a data processor.

6.2 Privacy Compliance

You are responsible for ensuring your use of our Service complies with applicable privacy laws, including:

• Providing appropriate privacy notices to your website visitors
• Obtaining any necessary consents
• Responding to data subject requests

6.3 Our Privacy Practices

Our collection and use of your data is governed by our Privacy Policy.

7. Intellectual Property

7.1 Our Intellectual Property

The Service, including its design, features, and content, is owned by RegenInsite and protected by intellectual property laws. You may not copy, modify, or distribute our Service without permission.

7.2 Your Content

You retain all rights to your data and content. By using our Service, you grant us a limited licence to process your data as necessary to provide the Service.

8. Service Availability

8.1 Uptime

We strive to maintain high availability but do not guarantee uninterrupted service. Planned maintenance will be communicated in advance where possible.

8.2 Modifications

We may modify, suspend, or discontinue any part of the Service at any time. For paid plans, we will provide reasonable notice of material changes.

9. Limitation of Liability

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your website content or practices

11. Termination

11.1 By You

You may cancel your subscription and close your account at any time through your account settings.

11.2 By Us

We may suspend or terminate your account if you:

• Violate these Terms
• Engage in fraudulent or illegal activity
• Fail to pay applicable fees

11.3 Effect of Termination

Upon termination:

• Your access to the Service will cease
• Your data will be deleted after a reasonable period (typically 30 days)
• You may request a data export before termination

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of England and Wales.

12.2 Jurisdiction

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12.3 Informal Resolution

Before initiating legal proceedings, you agree to attempt to resolve disputes informally by contacting us.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and RegenInsite.

13.2 Severability

If any provision is found to be unenforceable, the remaining provisions shall continue in effect.

13.3 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision.

13.4 Assignment

You may not assign your rights under these Terms. We may assign our rights to a successor in the event of a merger or acquisition.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Continued use after changes constitutes acceptance of the new Terms.

15. Contact Us

For questions about these Terms, please contact us at:

• Email: legal@regeninsite.com